Unique, Effective, Dedicated
Canrig is constantly developing technological advancements in our product lines. Our team of field service technicians is highly trained to provide technical assistance, remote monitoring and troubleshooting 24 hours a day, seven days a week. As we continue to advance our cutting-edge products, we will provide our customers with the support and service they require through highly engaged, proficient and dedicated employees.
RIGLINE 24/7™ SUPPORT CENTER
RIGLINE 24/7™ is staffed by highly skilled and technically trained personnel that understand our products and services. Our frontline Customer Service Representatives manage incoming calls and remotely troubleshoot issues through secure network connections. Our only focus is to get your rig turning to the right as quickly and safely as possible. If expeditious remote service cannot be achieved, then a Canrig Field Service Technician will be dispatched to the location. Canrig’s widespread service network allows a Field Service Technician to be on-site in a matter of hours.
You can contact our Rigline 24/7™ Support Center by calling 866-433-4345 or +1 281-774-5649. Or email us at: RIGLINEsupport@canrig.com
FIELD SERVICE TECHNICIANS
Field Service Technicians form the backbone of the Canrig support team. These experts have an advanced technical background and significant experience in the field. Given these qualifications and ongoing familiarity with their assigned customer-specific circumstances, our technicians are strategically positioned across the U.S. and are trained for quick response. Primary duties include troubleshooting, parts dispatch, operations advice and field personnel supervision.
Canrig has strategically located distribution centers with an inventory of critical components that can be supplied to our customers whenever the need may arise. Along with our central manufacturing facility in Texas, we now have 12 global locations that provide on-demand support in a timely manner. We even have full-time sales representatives on staff at RIGLINE 24/7™ who may be reached at a moment’s notice. You call — we deliver.
Our main focus is serving customers. Canrig’s highly trained Technical Service staff completes comprehensive training and development programs featuring hands-on and field training, simulations and classroom courses at all levels. Canrig has instituted a Competence Assurance Management System (CAMS) ensuring Canrig support staff has the skills and education necessary to meet your needs. We also provide a host of customer training courses covering the proper operation and maintenance for our lines of capital equipment, as well as Canrig’s suite of computer applications. Most of the technical, simulator and classroom instruction will take place at our new training center in Houston.
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